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Salon Policy
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IMPORTANT, MUST READ!When booking an appointment, you acknowledge that you have read and agreed to our policies. Leaving the salon confirms your satisfaction with the service provided. We aim to deliver exceptional service. If you are unhappy with your experience, let us know so we can address it. If you need removal, please schedule your appointment with removal add-on service or attend your appointment with bare nails. Please be advised that a removal request upon arrival of the scheduled appointment will be denied and will impact your appointment.
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I am a first-time client, what should I expect?All fill-in services and (fixes only) are unavailable for first-time clients. Please include the necessary fixes with the service when scheduling your appointment, failure to do so will impact the availability of your appointment. If you need removal, please schedule with removal add-on or attend your appointment with bare nails. Please be advised that a removal request upon arrival of the scheduled appointment will be denied and will impact your appointment.
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Can I use my cell phone during the procedure?Please keep phone use respectful. Loud conversations and shouting are not allowed, and please keep your hands on the manicure table during the service to avoid contamination with oils or dust. To ensure the highest quality of retention, please cooperate with our service provider. Thank You.
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What is the age limit?We do not perform nail enhancement services on minors under the age of 16 unless a parent or guardian signs a waiver. No discounted services are offered for children. Young children must be accompanied by an adult who is not receiving a service, and disruptive behavior will not be tolerated. We reserve the right to refuse service.
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Can I bring my pet to the appointment?Only service animals are permitted in the salon.
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How should I take care of my nails after my appointment?*Aftercare is very important, we are not responsible for any injuries or damages after three days of the previous appointment time.* Visit our aftercare tips page below.
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I’m a first-time client, how can I schedule a fill-in or fix (only) services appointment?All fill-in services and fixes (only) are unavailable for first-time clients. Please schedule your appointment with the necessary fixes.
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Do I need to make a deposit?To ensure timely service and prevent delays in other clients' schedules, and allow our technicians sufficient time to provide high-quality service, a non-refundable deposit of $50 is required when booking. This will be applied toward your total payment.
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Do I need to put a card on file?Yes, we require a card on file to protect against no-shows or last-minute cancellations. Failure to provide one may result in your appointment being canceled.
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How do I reschedule my appointment?To reschedule an appointment, please contact us 48 hours in advance at (347) 888-1036 via text.
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How can I schedule a fix appointment?Email us at artonusnailsroomassist@gmail.com to schedule your fix appointment. Please Do Not Call, as we will not respond.
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Can I make a group appointment?Yes, please text us at (347) 888-1036 (do not call or email) to schedule an appointment. If any medical conditions are relevant to the appointment, please contact or let us know within the “confirmation period” ( we are not responsible for any injuries or health complications that must incurred before the appointment). We take precautions and care for the health of all of our clients, thank you for your understanding.
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What are the payment methods?All prices displayed online are CASH PRICES. - Cash: Preferred - Venmo/Zelle: Available, but subject to tax. - Credit/Debit Cards: Accepted, but please note that a card processing fee will apply, along with tax.
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Is gratuity included?Tips are not expected, but appreciate.
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Can I request a refund?No, we do not provide refunds. Please refer to our Fix Policy for adjustments.
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