By booking with us, you confirm that you have reviewed and accepted the policies below. These standards are designed to uphold the quality, comfort, and seamless experience we strive to provide for every guest at our studio.

1. Gel Services Only

We specialize in non-toxic gel services only. We do not offer regular polish or acrylic.

2. Scheduling

• A card on file is required when booking.

• Your card will only be charged if you cancel late, do not show up, or arrive too late to be accommodated.

• We do not offer fixes or fill-in services for first-time clients.

3. Late Arrivals

• A 10-minute grace period is offered. If time allows, we will adjust the service to keep your appointment on schedule.

• Arrivals Over 20 Minutes Arriving more than 20 minutes late is considered a last-minute cancellation and will incur a 50% fee of the total service value.

If sufficient time remains within your original appointment window, we will do our best to offer a downgraded or partial service, or reschedule you later the same day if availability permits. However, the 50% fee still applies.

If we are unable to accommodate you at all and must reschedule to another date, the 50% fee will still be applied. Please note: this fee is not a deposit and does not transfer to the new appointment.

4. No-Show Policy

• 100% of the total service will be charged for no-shows without prior notice (no call, no text).

• No exceptions.

• Repeated no-shows will result in a ban from future online bookings

5. No Refunds

• All sales are final—we do not offer refunds.

• If you are unsatisfied, please let us know before leaving the salon so we can address your concerns.

• If issues arise within 48 hours, please contact us immediately to schedule a repair within 7 days.

• Issues reported after 48 hours will incur repair fees based on your original service.

6. Cancellations & Rescheduling

• Appointment changes must be made online only.

• Cancellations with less than 48 hours’ notice will be charged 50% of the total service.

• Rescheduling with less than 24 hours’ notice will also incur a 50% fee of the total service

7. Fix Policy

We offer complimentary repairs within 7 days, as long as you notify us within 48 hours of your appointment.

Eligible fixes include: – Gel or polish chipping – Breakage caused by weak or thin nails is enhanced at our salon

_ Any application-related

Not included: – Any design, color, or shape changes – Damage from external force, nail biting, picking, self-trimming, or physical trauma – Personal reasons such as: • “The nails don’t feel like me anymore.” • “I changed my mind about the color/shape/length.” • “It doesn’t look like the inspo anymore after a few days.” • “I don’t feel used to the charms/length.”

_Any damage to work that was not performed by our salon

No refunds will be issued for any repairs.

8. Service Upgrades

We will do our best to accommodate upgrade requests based on the day’s schedule.

However, changes made within 24 hours of your appointment are not guaranteed.

9. Nail Art

Browse our design collection for available options.

If you prefer a fully custom design, our artists can create it based on your inspiration; however, exact replication cannot be guaranteed (approx. 70–80% accuracy), and pricing will be finalized upon completion.

To request custom art, please upload your inspiration photo when booking.

Note: Prices for custom designs may vary and will be quoted during your pre-consultation or by your assigned technician.

10. Same-day Booking

A $25 non-refundable deposit is required to secure your appointment. It goes toward your total.

If you cancel, no-show, or arrive late and we are unable to accommodate you, the deposit will be forfeited.

Promotions or complimentary add-ons (e.g., free basic nail art with Signature Gel or Gel-X services) are not guaranteed for same-day bookings. Booking in advance is recommended to receive full benefits.

11. Appointment Confirmation

• A confirmation text will be sent 48 hours before your appointment. Please confirm your appointment at least 12-24 hours in advance:

• With confirmation:

_ Your appointment will be held with priority.

_ If you're running late and notify us, we'll do our best to accommodate your delay or adjust the time for any upgrades, depending on availability.

• Without confirmation:

_ If you arrive more than 10 minutes late, your appointment will be released and will be treated as a walk-in.

_ A delay or long wait may occur, and we cannot guarantee your original appointment.

_ A late cancellation or rescheduling fee may apply according to our policy.

12. Service Completion & Satisfaction

• Once a service is completed and the client leaves the salon, the service is considered approved and satisfactory.

• By checking out and exiting the premises, the client confirms they have reviewed their nails and requested any adjustments needed.

• Artonus Nailsroom does not offer refunds for completed services under any circumstances.

• Any concerns must be addressed before leaving the salon or within our designated fix-policy window.

• After this timeframe, no adjustments or refunds can be provided.