Question 1

Please Read Carefully

Accepted Answer

By booking with us, you confirm that you have reviewed and accepted the policies below. These standards are designed to uphold the quality, comfort, and seamless experience we strive to provide for every guest at our studio.

Question 2

1. FIRST-TIME CLIENTS

Accepted Answer

We warmly welcome first-time guests and kindly ask for a few additional considerations to ensure the highest level of care:
 • Removal Add-On:
If you currently have gel, builder, extensions, or any existing product on your nails, please select the appropriate removal add-on when booking. This allows us to reserve enough time for safe removal and to perform your service with the attention and precision it deserves.
 • Service Limitations:
We do not offer acrylic or dipping powder services of any kind. For the health and integrity of your natural nails, we also do not provide fill-ins, rebalances, or fix services on work done elsewhere.
 • Nail Condition Requirements:
First-time clients must arrive with clean, bare nails unless removal is booked. Additional time or fees may apply if the product is present without prior notice.
This helps us prepare properly and deliver a seamless experience tailored to your nail health and goals.

Question 3

2. BOOKING

Accepted Answer

To ensure a seamless and elevated experience, all appointments must be reserved through our online booking system.
 • Card-on-File Requirement:
A valid card-on-file is required to secure every appointment. Your card is not charged upfront and is used only in the event of a no-show, last-minute cancellation or rescheduling, or other policy violations.
 • Group Bookings:
For parties or multiple guests, each person must book separately under their own name and profile to ensure accurate timing and technician assignment.
 • Intake Form:
All clients are required to complete the pre-consultation intake form prior to their visit. This allows our team to prepare appropriately and deliver a smoother, tailored service experience.

Question 4

3. LATE ARRIVAL

Accepted Answer

We understand that delays can happen, and we will always strive to accommodate you with care and professionalism.
Grace Period
A 10-minute grace period is offered. If time allows, we will adjust the service to keep your appointment on schedule.
Arrivals Over 20 Minutes
Arriving more than 20 minutes late is considered a last-minute cancellation and will incur a 50% fee of the total service value.
If sufficient time remains within your original appointment window, we will do our best to offer a shortened or partial service, or reschedule you later the same day if availability permits.
However, the 50% fee still applies.
If we are unable to accommodate you at all and must reschedule to another date, the 50% fee will still be applied.
Please note: this fee is not a deposit and does not transfer to the new appointment.

Question 5

4. CANCELLATION

Accepted Answer

All appointment changes can be made directly through your online account. Our online cancellation window closes 48 hours prior to your reserved appointment time.
After the window closes, you may request a cancellation by contacting us at artonusnailsroom@gmail.com.(www.artonusnailsroom.com/contact-us) (www.artonusnailsroom.com/contact-us)
Cancellations made with less than 48 hours’ notice will incur a 50% fee of the total service value, as this time has been exclusively reserved for you and cannot be reallocated on short notice.

Question 6

5. RESCHEDULING

Accepted Answer

All appointment changes can be made directly through your online account. Our online rescheduling window closes 24 hours prior to your reserved appointment time.
After the window closes, you may request a reschedule by contacting us at artonusnailsroom@gmail.com.
Rescheduling made with less than 24 hours’ notice will incur a 50% fee of the total service value, as the time reserved for you cannot be reassigned on short notice.

Question 7

6. NO-SHOW

Accepted Answer

Guests who do not arrive for their scheduled appointment without notice will be charged 100% of the reserved service. Repeated occurrences may result in restricted or denied future bookings.

Question 8

7.REFUND

Accepted Answer

• All sales are final—we do not offer refunds.
 • If you are unsatisfied, please let us know before leaving the salon so we can address your concerns.
 • If issues arise within 48 hours, please contact us immediately to schedule a repair within 7 days.
 • Issues reported after 48 hours will incur repair fees based on your original service.

Question 9

8. SERVICE COMPLETION & SATIFACTION

Accepted Answer

• Once a service is completed and the client leaves the salon, the service is considered approved and satisfactory.
 • By checking out and exiting the premises, the client confirms they have reviewed their nails and requested any adjustments needed.
 • Artonus Nailsroom does not offer refunds for completed services under any circumstances.
 • Any concerns must be addressed before leaving the salon or within our designated fix-policy window.
 • After this timeframe, no adjustments or refunds can be provided.

Question 10

9. FIX POLICY

Accepted Answer

We take pride in the quality of our work and offer complimentary repairs within 7 days, provided you notify us within 48 hours of your original appointment.
Eligible for fix
 • Gel or polish chipping
 • Breakage that occurs on enhancements applied by our salon due to thin or fragile nails
Not Eligible for complimentary fixes:
 • Changes to design, color, shape, or length
 • The regular polish chipped after 5 days of wear 
 • Presta nails (press-on nails) pop off
 • Damage caused by external force, nail biting, self-trimming, picking, or trauma
 • Personal reasons such as:
• “It doesn’t feel like the inspo anymore.”
• “I no longer like the length or design.”
• “This isn’t what I expected after a few days.”
• Discomfort adjusting to charms, enhancements, or nail length
 • Any damage to work that was not performed by our salon
Please note: No refunds will be issued for repairs or adjustments.

Question 11

10. NAIL ART

Accepted Answer

We offer a curated range of nail art options—from simple to intricate—allowing you to select the level that suits your style. Choosing designs from our in-house collection ensures the most accurate pricing, color matching, and visual consistency.
If you prefer a fully custom design, our artists will create a piece inspired by your reference. Please note that exact replication cannot be guaranteed; custom designs typically achieve 70–80% accuracy depending on complexity, materials, and artistic interpretation. Final pricing for custom work will be determined upon completion of the service.
To help us prepare and allocate the correct timing, please upload your inspiration photo when booking any nail art service.
Note: Pricing for custom designs may vary and is only finalized after the service is completed.

Question 12

11. LAST-MINUTE SERVICE CHANGE

Accepted Answer

We understand that preferences may shift, and we will always do our best to accommodate day-of service changes when possible.
Small Adjustments (Less Than 15 Minutes)
For minor changes requiring under 15 minutes, we will try our best to accommodate based on the technician’s availability.
Changes Requiring More Than 20 Minutes
 • Adding time → A $25 schedule adjustment fee will apply.
 • Removing time → The original service price will remain unchanged.
This policy ensures smooth operations and respects the time reserved for all guests and technicians.

Question 13

12. SAME-DAY BOOKING (BOOKING WITHIN 24 HOURS)

Accepted Answer

A $25 non-refundable deposit is required to secure any same-day appointment. This amount will be applied toward your total at checkout.
If you cancel, do not show, or arrive late and we are unable to accommodate your service, the deposit will be forfeited.
Please note that last-minute service changes for same-day bookings are not guaranteed and may incur additional charges. We encourage you to review our Last-Minute Service Change policy for full details.

Question 14

13. PEDICURE CHAIR USAGE POLICY

Accepted Answer

For your comfort and safety, we kindly ask all clients to be cautious when stepping onto and off the elevated pedicure platform. Please take your time and use support as needed to prevent slips or falls.
Our pedicure chairs have a maximum weight capacity of 350 lbs (158 kg). For safety reasons, clients exceeding this limit may not use the pedicure chair.
Pedicure chairs are designed for adult use only. Children under 10 years old are not permitted to sit in the pedicure chairs unless they are receiving a pedicure service and are supervised by a parent or guardian at all times.
For pregnant clients, we recommend not using the massage features, as vibration and pressure may not be suitable during pregnancy.
These guidelines ensure a safe, comfortable, and relaxing pedicure experience for all guests.

Question 15

14. PRE-CONSULTING

Accepted Answer

To ensure a safe and seamless experience, all clients are required to complete the pre-consultation intake form in full and consent to all agreements before their appointment.
The information provided allows our team to assess your nail condition, understand any allergies or sensitivities, and prepare the appropriate products and techniques for your service.
Appointments may be delayed, adjusted, or declined if the form is incomplete or if required information is missing.
Your honesty and cooperation help us deliver the highest level of care and ensure the best possible results.

Question 16

15. AGE REQUIREMENTS

Accepted Answer

Clients under 16 years old must be accompanied by a parent or guardian. Certain services may be restricted based on age and nail condition.

Question 17

16. LIABILITY DISCLAIMER

Accepted Answer

By receiving services, you agree that the salon is not liable for reactions or outcomes related to undisclosed conditions, improper aftercare, or external factors outside of our control.

Question 18

17. REFUSAL OF SERVICE

Accepted Answer

We reserve the right to refuse service to anyone for reasons including unsafe nail conditions, inappropriate behavior, repeated policy violations, or concerns regarding health and safety.

Question 19

18. SICK POLICY

Accepted Answer

If you are sick or have COVID-19, you must provide a doctor's note before your original appointment time, which should include your name, date, and a picture of your positive COVID-19 test with your full name and appointment date & time next to it. Otherwise, we will have to apply the policy.

Question 20

19. PAYMENT

Accepted Answer

We accept credit/debit cards, cash, and Venmo. Cash and Venmo payments are subject to applicable taxes, while card payments are subject to both transaction fees and taxes.
Gratuities are sincerely appreciated and may be offered via cash, Zelle, or Venmo.
A card-on-file may be required to secure your appointment and protect against no-shows or late cancellations.

OUR POLICY