Question 1

Please Read Carefully

Accepted Answer

By booking with us, you confirm that you have reviewed and accepted the policies below. These standards are designed to uphold the quality, comfort, and seamless experience we strive to provide for every guest at our studio.

Question 2

1. FIRST-TIME CLIENTS

Accepted Answer

We warmly welcome first-time guests and kindly ask for a few additional considerations to ensure the highest level of care:
Removal Add-On:
If you currently have gel, builder, extensions, or any existing product on your nails, please select the appropriate removal add-on when booking. This allows us to reserve enough time for safe removal and to perform your service with the attention and precision it deserves.
Service Limitations:
We do not offer acrylic or dipping powder services of any kind. For the health and integrity of your natural nails, we also do not provide fill-ins, rebalances, or fix services on work done elsewhere.
Nail Condition Requirements:
First-time clients must arrive with clean, bare nails unless removal is booked. Additional time or fees may apply if the product is present without prior notice.
This helps us prepare properly and deliver a seamless experience tailored to your nail health and goals.

Question 3

2. BOOKING

Accepted Answer

To ensure a seamless and elevated experience, all appointments must be reserved through our online booking system.
Card-on-File Requirement:
A valid card-on-file is required to secure every appointment. Your card is not charged upfront and is used only in the event of a no-show, last-minute cancellation or rescheduling, or other policy violations.
Group Bookings:
For parties or multiple guests, each person must book separately under their own name and profile to ensure accurate timing and technician assignment.
Intake Form:
All clients are required to complete the pre-consultation intake form prior to their visit. This allows our team to prepare appropriately and deliver a smoother, tailored service experience.

Question 4

3. LATE ARRIVAL

Accepted Answer

We understand that delays can happen, and we will always strive to accommodate you with care and professionalism.
Grace Period
A 10-minute grace period is offered. If time allows, we will adjust the service to keep your appointment on schedule.
Arrivals Over 20 Minutes
Arriving more than 20 minutes late is considered a last-minute cancellation and will incur a 50% fee of the total service value.
If sufficient time remains within your original appointment window, we will do our best to offer a shortened or partial service, or reschedule you later the same day if availability permits.
However, the 50% fee still applies.
If we are unable to accommodate you at all and must reschedule to another date, the 50% fee will still be applied.
Please note: this fee is not a deposit and does not transfer to the new appointment.

Question 5

4. CANCELLATION

Accepted Answer

All appointment changes can be made directly through your online account. Our online cancellation window closes 48 hours prior to your reserved appointment time.
After the window closes, you may request a cancellation by contacting us at artonusnailsroom@gmail.com. 
Cancellations made with less than 48 hours’ notice will incur a 50% fee of the total service value, as this time has been exclusively reserved for you and cannot be reallocated on short notice.

Question 6

5. RESCHEDULING

Accepted Answer

All appointment changes can be made directly through your online account. Our online rescheduling window closes 24 hours prior to your reserved appointment time.
After the window closes, you may request a reschedule by contacting us at artonusnailsroom@gmail.com.
Rescheduling made with less than 24 hours’ notice will incur a 50% fee of the total service value, as the time reserved for you cannot be reassigned on short notice.

Question 7

6. NO-SHOW

Accepted Answer

Guests who do not arrive for their scheduled appointment without notice will be charged 100% of the reserved service. Repeated occurrences may result in restricted or denied future bookings.

Question 8

7.REFUND

Accepted Answer

All sales are final—we do not offer refunds.
If you are unsatisfied, please let us know before leaving the salon so we can address your concerns.
If issues arise within 48 hours, please contact us immediately to schedule a repair within 7 days.
Issues reported after 48 hours will incur repair fees based on your original service.

Question 9

8. SERVICE COMPLETION & SATIFACTION

Accepted Answer

Once a service is completed and the client leaves the salon, the service is considered approved and satisfactory.
By checking out and exiting the premises, the client confirms they have reviewed their nails and requested any adjustments needed.
Artonus Nailsroom does not offer refunds for completed services under any circumstances.
Any concerns must be addressed before leaving the salon or within our designated fix-policy window.
After this timeframe, no adjustments or refunds can be provided.

Question 10

9. FIX POLICY

Accepted Answer

We offer complimentary fixes for qualifying technical issues related to services performed by our salon.EligibilityClients must notify us within 48 hours of the original appointment.Gel services: fixes must be completed within 7 days.Regular polish: fixes must be completed within 3 days.An in-person assessment may be required to determine eligibility.Eligible for Complimentary FixPremature chipping, peeling, or lifting caused by product application.Breakage or other application issues determined by our team to be related to the original service.Not Eligible for Complimentary FixChanges based on personal preference, including color, design, shape, length, thickness, structure/profile, or overall appearance.Change of mind or dissatisfaction after service completion when no technical issue is identified.Normal wear and tear.Damage caused by external force, nail biting, picking, self-filing/trimming, improper care, or trauma.Damage to work not performed by our salon.Preference-Based ChangesIf the service is technically sound, any requested change to the shape, length, thickness, structure, color, design, or overall appearance is considered a service change, not a complimentary fix, and will be charged accordingly. If removal and reapplication are required, it will be treated as a new service.Clients are encouraged to communicate their preferences during the appointment, when adjustments can be made before the service is completed.Completed services are non-refundable.

Question 11

10. NAIL ART

Accepted Answer

Nail art is classified based on design, complexity, and time required for execution. Clients may choose from a curated range of nail art options, from simple to intricate, based on these classifications. We recommend selecting designs from our in-house catalog to ensure the most accurate pricing, color matching, and visual consistency.
If a design is custom and not in the salon’s catalog, clients must submit inspiration photos before the appointment. These photos will be used to determine the appropriate nail art level and allocate
the correct service time.
All custom designs are created based on reference and artistic interpretation. Exact replication is not
guaranteed. Custom designs typically achieve 70–80% accuracy depending on complexity, materials, and execution.

Question 12

11. SERVICE CHANGE POLICY

Accepted Answer

To maintain a fair and efficient schedule for all clients, all appointments are reserved based on the exact services booked.
Any changes to the service must be notified to us at least 24 hours before the appointment time. 
Last-minute Downgrade:
Downgrades requested within 24 hours of the appointment or upon arrival will be charged at the original booked service rate. Appointment time is reserved in advance and cannot be reallocated on short notice.
Last-Minute Upgrades
Requests to upgrade or add services upon arrival are not guaranteed. If an upgrade is accommodated, the client will be charged for the price difference. 
Upgrades require additional time and may delay our technicians as well as other clients’ appointments.

Question 13

12. SAME-DAY BOOKING (BOOKING WITHIN 24 HOURS)

Accepted Answer

Same-day appointments must be scheduled online and require a valid card on file.
Appointments without a card on file will be treated as walk-ins, and the time slot will not be guaranteed.
Cancellations/reschedules for same-day bookings will still be subject to our standard cancellation policy and rescheduling policy. Please note that last-minute service changes for same-day bookings are not guaranteed and may incur additional charges.
We encourage you to review our Last-Minute Service Change Policy for full details.

Question 14

13. PEDICURE CHAIR USAGE POLICY

Accepted Answer

For your comfort and safety, we kindly ask all clients to be cautious when stepping onto and off the elevated pedicure platform. Please take your time and use support as needed to prevent slips or falls.
Our pedicure chairs have a maximum weight capacity of 350 lbs (158 kg). For safety reasons, clients exceeding this limit may not use the pedicure chair.
Pedicure chairs are designed for adult use only. Children under 10 years old are not permitted to sit in the pedicure chairs unless they are receiving a pedicure service and are supervised by a parent or guardian at all times.
For pregnant clients, we recommend not using the massage features, as vibration and pressure may not be suitable during pregnancy.
These guidelines ensure a safe, comfortable, and relaxing pedicure experience for all guests.

Question 15

14. PRE-CONSULTING

Accepted Answer

To ensure a safe and seamless experience, all clients are required to complete the pre-consultation intake form in full and consent to all agreements before their appointment.
The information provided allows our team to assess your nail condition, understand any allergies or sensitivities, and prepare the appropriate products and techniques for your service.
Appointments may be delayed, adjusted, or declined if the form is incomplete or if required information is missing.
Your honesty and cooperation help us deliver the highest level of care and ensure the best possible results.

Question 16

15. AGE REQUIREMENTS

Accepted Answer

Clients under 16 years old must be accompanied by a parent or guardian. Certain services may be restricted based on age and nail condition.

Question 17

16. LIABILITY DISCLAIMER

Accepted Answer

By receiving services, you agree that the salon is not liable for reactions or outcomes related to undisclosed conditions, improper aftercare, or external factors outside of our control.

Question 18

17. REFUSAL OF SERVICE

Accepted Answer

We reserve the right to refuse service to anyone for reasons including unsafe nail conditions, inappropriate behavior, repeated policy violations, or concerns regarding health and safety.

Question 19

18. SICK POLICY

Accepted Answer

If you are sick or have COVID-19, you must provide a doctor's note before your original appointment time, which should include your name, date, and a picture of your positive COVID-19 test with your full name and appointment date & time next to it. Otherwise, we will have to apply the policy.

Question 20

19. PAYMENT

Accepted Answer

We accept credit and debit cards only. 
All service payments must be made by card. 
Gratuities are sincerely appreciated and may be offered via cash or Venmo. 
Zelle is not accepted.
A valid card on file may be required to secure your appointment and protect against no-shows or late cancellations.

Question 21

20. CHARGEBACK & PAYMENT DISPUTE POLICY

Accepted Answer

By booking an appointment and completing a service at our salon, the client agrees to all policies
outlined, including payment, cancellation, and service policies.
Payment Authorization
By providing a valid card and completing a booking, the client authorizes the salon to charge the card on file for services performed, applicable taxes and fees, late cancellations, no-shows, and policy-related charges. All charges are processed in accordance with the salon’s stated policies.
Service Completion & Acceptance
All services are considered accepted upon completion. By leaving the salon, the client confirms that the service has been completed to their satisfaction and any concerns have been addressed prior to departure. Requests for adjustments must follow the salon’s Fix Policy. No refunds will be issued. Dispute Resolution Requirement
Clients agree to contact the salon directly to resolve any concerns before initiating a payment dispute or chargeback. We are committed to addressing issues in accordance with our Fix Policy and service standards.
Chargeback Policy
Filing a chargeback without first contacting the salon to resolve the issue may be considered a violation of this agreement. In the event of a chargeback, the salon reserves the right to dispute the claim with the card issuer and provide all relevant documentation, including appointment records, service details, time logs, payment receipts, communication history, and before and after photos (if available).
Fraud Prevention
All transactions are processed through secure payment systems. False claims, unauthorized disputes, or fraudulent chargebacks may result in permanent refusal of future service and additional action as permitted by applicable laws and regulations.

All payments are final and non-refundable. By booking and receiving services, the client acknowledges and agrees to all salon policies, including this Chargeback & Payment Dispute Policy.

Question 22

21. SERVICE DELAY DUE TO CLIENT ACTION

Accepted Answer

To maintain schedule integrity and respect all clients’ reserved time, services are performed within the allocated appointment window.

If a client causes delays due to indecision, repeated changes, late design selection, phone use, or any other actions that interrupt or extend the service beyond the scheduled time, the technician may proceed to their next scheduled appointment.

In such cases, the technician will resume the remaining portion of the service only when time becomes available.

Please note:
The original appointment time is reserved specifically for the services booked.
Delays caused by the client do not extend the appointment window.
Any additional time required due to delays may result in partial service completion, rescheduling, or additional charges.
This policy ensures fairness to all clients and allows technicians to operate on schedule without disruption.

Minimal. Modern. Mindful.

ABOUT US

OUR POLICY

Please Read Carefully

1. FIRST-TIME CLIENTS

2. BOOKING

3. LATE ARRIVAL

4. CANCELLATION

5. RESCHEDULING

6. NO-SHOW

7.REFUND

8. SERVICE COMPLETION & SATIFACTION

9. FIX POLICY

10. NAIL ART

11. SERVICE CHANGE POLICY

12. SAME-DAY BOOKING (BOOKING WITHIN 24 HOURS)

13. PEDICURE CHAIR USAGE POLICY

14. PRE-CONSULTING

15. AGE REQUIREMENTS

16. LIABILITY DISCLAIMER

17. REFUSAL OF SERVICE

18. SICK POLICY

19. PAYMENT

20. CHARGEBACK & PAYMENT DISPUTE POLICY

21. SERVICE DELAY DUE TO CLIENT ACTION

Minimal. Modern. Mindful.

​ABOUT US

OUR POLICY

Please Read Carefully

1. FIRST-TIME CLIENTS

2. BOOKING

3. LATE ARRIVAL

4. CANCELLATION

5. RESCHEDULING

6. NO-SHOW

7.REFUND

8. SERVICE COMPLETION & SATIFACTION

9. FIX POLICY

10. NAIL ART

11. SERVICE CHANGE POLICY

12. SAME-DAY BOOKING (BOOKING WITHIN 24 HOURS)

13. PEDICURE CHAIR USAGE POLICY

14. PRE-CONSULTING

15. AGE REQUIREMENTS

16. LIABILITY DISCLAIMER

17. REFUSAL OF SERVICE

18. SICK POLICY

19. PAYMENT

20. CHARGEBACK & PAYMENT DISPUTE POLICY

21. SERVICE DELAY DUE TO CLIENT ACTION

ABOUT US