These are our full policies, written in plain words. Booking with us is simple: no card, no deposit. We ask one thing in return. If your plans change, tell us early, so the chair can go to someone else.

Wearing gel, builder, extensions, or any product? Book the removal add-on too. That reserves enough time to remove it safely.We do not offer acrylic or dip powder services.We do not fill, rebalance, or fix work done at other salons. This protects your natural nails.Arrive with clean, bare nails unless you booked removal. Products may be subject to change without notice, including time or fees.

Book online. It takes under a minute, and no card is required.Appointments come first. They guarantee your time and your artist.To secure your appointment, please reply to our confirmation text or call within 48 hours of receiving the confirmation request. Your confirmation must be received no later than 24 hours before your scheduled appointment.Appointments that remain unconfirmed within 24 hours of the scheduled time may be released and will no longer be guaranteed Walk-ins are welcome when a chair is open, but the slot is not guaranteed. Group visit? Each person books separately under their own name. That keeps timing and artist assignment right.Complete the intake form before your visit. It helps us prepare for you.

A 10-minute grace period is offered. If time allows, we will adjust the service to keep your appointment on schedule.More than 20 minutes late counts as a missed appointment. If enough time remains, we may shorten the service. Otherwise, we rebook you for the next open time.Repeated late arrivals may limit your online booking access.

Cancel online any time up to 48 hours before your visit.After that, email us at artonusnailsroom@gmail.com.Your time is reserved just for you. Late cancellations are recorded. Repeats may limit your online booking access.

Reschedule online any time up to 24 hours before your visit.After that, email us at artonusnailsroom@gmail.com.Late reschedules are recorded. Repeats may limit your online booking access.

Missing an appointment without notice affects your booking access.After a no-show, future visits may be walk-in only or may require confirmation first.Repeated no-shows will result in restricted or denied future bookings.

All sales are final. We do not offer refunds.If you are unsatisfied, please let us know before leaving the salon so we can address your concerns.If issues arise within 48 hours, please contact us immediately to schedule a repair within 7 days.Issues reported after 48 hours will incur repair fees based on your original service.

Please check your nails before you leave. Leaving the salon means you reviewed your nails and asked for any adjustments you wanted. After that, concerns follow the fix policy below.

Clients must notify us within 48 hours of the original appointment.Gel services: fixes must be completed within 7 days.Regular polish: fixes must be completed within 3 days.An in-person assessment may be required to determine eligibility.Covered: chipping and breaks on our enhancements caused by thin or fragile application.Not covered: changing your mind on design, color, shape, or length. Polish that chips after 5 days. Press-on nails that pop off. Damage from force, biting, trimming, or picking. Work not done by our salon.No refunds are issued for repairs.

Designs are grouped in tiers by detail and time. Each tier has one clear price.Pick from our collection for exact pricing and the closest match.Custom design? Send inspiration photos before your visit, so we can set the right tier and time.Custom art is our artist's take on your photo. Expect a 70 to 80 percent match. An exact copy is not guaranteed.

Want a different service? Tell us at least 24 hours before your appointment.Downgrades inside 24 hours are charged at the original booked rate. The time was already reserved.Upgrades on arrival are not guaranteed. If we can fit it, you pay the difference.

Same-day appointments book online like any other. First come, first served. Last-minute service changes for same-day bookings are not guaranteed.

For your comfort and safety, we kindly ask all clients to be cautious when stepping onto and off the elevated pedicure platform. Please take your time and use support as needed to prevent slips or falls. Our pedicure chairs have a maximum weight capacity of 350 lbs (158 kg). For safety reasons, clients exceeding this limit may not use the pedicure chair. Pedicure chairs are designed for adult use only. Children under 10 years old are not permitted to sit in the pedicure chairs unless they are receiving a pedicure service and are supervised by a parent or guardian at all times. For pregnant clients, we recommend not using the massage features, as vibration and pressure may not be suitable during pregnancy. These guidelines ensure a safe, comfortable, and relaxing pedicure experience for all guests.

Complete the intake form fully before your appointment. It tells us about your nails, allergies, and sensitivities, so we can prepare the right products. We may delay, adjust, or decline the appointment if the form is incomplete.

Clients under 16 years old must be accompanied by a parent or guardian. Certain services may be restricted based on age and nail condition.

By receiving services, you agree that the salon is not liable for reactions or outcomes related to undisclosed conditions, improper aftercare, or external factors outside of our control.

We reserve the right to refuse service to anyone for reasons including unsafe nail conditions, inappropriate behavior, repeated policy violations, or concerns regarding health and safety.

If you are sick or have COVID-19, you must provide a doctor's note before your original appointment time, which should include your name, date, and a picture of your positive COVID-19 test with your full name and appointment date & time next to it. Otherwise, we will have to apply the policy.

We accept credit and debit cards and Zelle for services.Tips are appreciated and can be given in cash or by Venmo.

By booking an appointment and completing a service at our salon, the client agrees to all policies outlined, including payment, cancellation, and service policies. Payment Authorization By providing a valid card and completing a booking, the client authorizes the salon to charge the card on file for services performed, applicable taxes and fees, late cancellations, no-shows, and policy-related charges. All charges are processed in accordance with the salon’s stated policies. Service Completion & Acceptance All services are considered accepted upon completion. By leaving the salon, the client confirms that the service has been completed to their satisfaction and any concerns have been addressed prior to departure. Requests for adjustments must follow the salon’s Fix Policy. No refunds will be issued. Dispute Resolution Requirement Clients agree to contact the salon directly to resolve any concerns before initiating a payment dispute or chargeback. We are committed to addressing issues in accordance with our Fix Policy and service standards. Chargeback Policy Filing a chargeback without first contacting the salon to resolve the issue may be considered a violation of this agreement. In the event of a chargeback, the salon reserves the right to dispute the claim with the card issuer and provide all relevant documentation, including appointment records, service details, time logs, payment receipts, communication history, and before and after photos (if available). Fraud Prevention All transactions are processed through secure payment systems. False claims, unauthorized disputes, or fraudulent chargebacks may result in permanent refusal of future service and additional action as permitted by applicable laws and regulations. All payments are final and non-refundable. By booking and receiving services, the client acknowledges and agrees to all salon policies, including this Chargeback & Payment Dispute Policy.

Your appointment window covers the services you booked. Delays you cause, like indecision, repeated changes, late design picks, or phone use, do not extend it. Your artist may move to their next client and finish your service when time opens up. Long delays can mean partial service, rebooking, or extra charges.